Privacy Policy

We collect the following categories of personal information:

• Account data: Name, email address, phone number, city
• Identity verification (Taskers): Government-issued photo ID, processed by our verification partner
• Background check data (Taskers): Criminal background check results processed by Certn on our behalf
• Payment data: Processed exclusively by Stripe. Holler does not store card numbers or banking details
• Booking and usage data: Tasks booked, messages exchanged, reviews submitted
• Technical data: IP address, browser type, device info, usage logs

We use your personal information to:

• Operate and improve the Holler marketplace
• Process bookings, payments, and Tasker payouts
• Verify Tasker identity and conduct background checks
• Send booking confirmations, reminders, and support communications
• Resolve disputes and detect fraud
• Comply with legal obligations

We do not use your personal information for advertising profiling or sell it to third parties.

We share information only as necessary to operate the platform:

• Stripe: payment processing
• Certn: background checks (Tasker data only)
• Resend: transactional email delivery
• Supabase / AWS: secure cloud data hosting

We may disclose information when required by law, to protect our rights, or to prevent harm. We require all service providers to handle your data in accordance with applicable privacy law.

We use industry-standard encryption, access controls, and secure hosting to protect your personal information. No system is completely secure; we encourage you to use a strong, unique password and contact us immediately if you suspect unauthorized access.

Holler uses essential cookies required for authentication and platform functionality. We do not use third-party advertising cookies. You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to non-essential data uses
• Request deletion of your account and associated data
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at privacy@hollerservices.ca. We will respond within 30 days.

Privacy Officer: Holler Technologies Inc., Kelowna, BC, Canada.
Email: privacy@hollerservices.ca