Holler Guarantee
Our commitment to a safe and positive experience for every client and Tasker, backed by real action when things don't go as planned.
We're here when things go sideways
If something goes wrong during a task booked through Holler, report it within 30 days and our team will review your case and work toward a fair resolution: no runaround, no fine print games.
What we commit to
Vetted Taskers only
Every Tasker on Holler has passed identity verification, a Canada-wide criminal background check, and our safety training before they can accept any booking.
Fair dispute resolution
We review every report on its own merits. Quality concerns, incomplete work, and billing issues are all handled by our support team with fairness to both sides.
Payment protection
Your card is held (not charged) until you confirm the task is done. Tasker payouts are held for 48 hours post-completion, giving you time to flag any issues.
Responsive support
Report any issue through your booking page. Our support team reviews within 48 hours and will be in touch to understand your situation.
How to file a claim
Open your booking and tap "Report an Issue"
Available within 30 days of task completion on the Holler app or website.
Describe the damage and upload photos
Include any receipts or estimates for repair or replacement.
Our team reviews your claim
We aim to follow up within 48 hours and may ask for additional details.
Reimbursement issued
If your claim is approved, funds arrive within 5-10 business days via your original payment method.
Claim Conditions
When a claim is approved, the following conditions apply:
- 1You must preserve damaged property from further damage and allow Holler access for inspection and photography.
- 2You must accept a repair by the Tasker as a first remedy where feasible, before cash reimbursement is offered.
- 3You must cooperate with any investigation, provide requested documentation by stated deadlines, and comply with any subrogation requests.
- 4Approved resolutions are confidential. Terms of settlement may not be disclosed to third parties.
- 5You will be asked to sign a Holler Resolutions Agreement releasing Holler from further liability on the specific claim.
What's not covered (12 exclusions)
The Guarantee is comprehensive, but it has limits. Here's what falls outside its scope.
Normal wear and tear
Gradual deterioration from regular use is not covered under the Guarantee.
Pre-existing damage
Damage that existed before the task began and was not caused by the Tasker.
Disputes not reported within 30 days
Claims must be submitted within 30 days of task completion to be eligible for review.
Flooding or water damage
Water damage from flooding, leaks, or pipe issues not directly caused by the Tasker is excluded.
Motor vehicles, bikes & watercraft
Damage to any vehicle, bicycle, boat, or aircraft is not covered under the Guarantee.
Murphy beds & wall-mounted furniture
Damage resulting from assembly of Murphy beds, wall-mounted beds, or pull-down beds is excluded.
Cash or currency
Loss of cash, gift cards, or any form of currency is not covered.
Common area damage
Damage to shared building areas (hallways, lobbies, elevators) is not covered.
Accommodation or displacement costs
Hotel stays, temporary accommodation, or other displacement costs are not covered.
Theft without a police report
Theft claims must be accompanied by a filed police report to be eligible for consideration.
Client-supplied items
Damage to items or materials supplied by the Client for the Tasker to use is not covered.
Loss from lack of supervision
Losses arising from the Client's failure to provide adequate supervision, instructions, or access are not covered.
Liability & insurance, explained
Plain-language answers to who's responsible when something goes wrong.
Holler is a technology platform
Holler is a technology platform. Taskers are independent contractors who perform the work, not Holler employees.
The Holler Guarantee is not insurance
The Holler Guarantee provides up to $1,000 in discretionary coverage for eligible property damage, theft, or bodily injury caused by a Tasker's negligence during a booked task (reported within 30 days). It is not insurance.
Your own insurance is primary
For higher-value items or significant property damage — especially during moving, hauling, and cleaning — your own homeowner's or renter's insurance is the primary coverage. We recommend confirming your policy covers in-home services.
Taskers carry their own coverage
Taskers are expected to carry their own applicable insurance and are responsible for damage they cause.
How to report an incident
For any incident, document it with photos, report it within 30 days via your booking, and contact support@hollerservices.com. For theft, a police report is required.
Important:The Holler Guarantee is not insurance. It is our platform's commitment to fair dispute handling and account oversight. For property damage, theft, or personal injury claims, please contact your homeowner's or renter's insurance provider and, where applicable, local law enforcement. Specific resolutions are determined at Holler's discretion based on the facts of each case. Questions? support@hollerservices.com