Our commitment to a safe and positive experience for every client and Tasker — backed by real action when things don't go as planned.
We're here when things go sideways
If something goes wrong during a task booked through Holler, report it within 30 days and our team will review your case and work toward a fair resolution — no runaround, no fine print games.
Every Tasker on Holler has passed identity verification, a Canada-wide criminal background check, and our safety training before they can accept any booking.
We review every report on its own merits. Quality concerns, incomplete work, and billing issues are all handled by our support team with fairness to both sides.
Your card is held (not charged) until you confirm the task is done. Tasker payouts are held for 48 hours post-completion, giving you time to flag any issues.
Report any issue through your booking page. Our support team reviews within 48 hours and will be in touch to understand your situation.
Open your booking and tap "Report an Issue"
Available within 7 days of task completion on the Holler app or website.
Describe the damage and upload photos
Include any receipts or estimates for repair or replacement.
Our team reviews your claim
We aim to follow up within 48 business hours and may ask for additional details.
Reimbursement issued
If your claim is approved, funds arrive within 5–10 business days via your original payment method.
The Guarantee is comprehensive, but it has limits. Here's what falls outside its scope.
Gradual deterioration from regular use is not covered under the Guarantee.
Damage that existed before the task began and was not caused by the Tasker.
Claims must be submitted within 30 days of task completion to be eligible for review.
Important:The Holler Guarantee is not insurance. It is our platform's commitment to fair dispute handling and account oversight. For property damage, theft, or personal injury claims, please contact your homeowner's or renter's insurance provider and, where applicable, local law enforcement. Specific resolutions are determined at Holler's discretion based on the facts of each case. Questions? support@hollerservices.ca