Questions?
We've got answers.

Choose a service category (e.g., House Cleaning, Yard Work), browse available Taskers in your city, select a date and time, and complete payment through the Holler platform. It takes less than 5 minutes.

All payments are processed securely through Stripe. You're charged when you confirm the booking. The total includes the Tasker's rate, a service fee (14%), and a Holler Guarantee fee (3%). No cash, no surprises.

Yes. Cancellations made more than 24 hours before your scheduled booking are free. If you cancel within 24 hours of the scheduled time, a cancellation fee equal to one hour of the Tasker's rate applies. You can cancel from your dashboard.

Contact us within 30 days of task completion. Holler's support team will review your concern and work to make it right, including under the Holler Guarantee for property damage, theft, or bodily injury up to $1,000 CAD.

Yes. Every Holler Tasker is background-checked before they can accept a job — they must pass a criminal background check powered by Certn as part of our required vetting process. Vetted Taskers carry a badge on their profile.

Absolutely. Once you've booked with a Tasker you love, you can view their profile from your booking history and request them directly for future tasks.

Holler currently serves Kelowna, West Kelowna, Lake Country, Vernon, and Penticton, the heart of BC's Okanagan region. We're growing fast, so check back if your city isn't listed yet.

Credits are dollar amounts added to your Holler account through referrals, promotions, or dispute resolutions. They apply automatically at checkout and reduce your total. Credits expire after 180 days and are non-transferable.

Absolutely. After your task is marked complete, you'll see an option to leave a tip directly in the app. Tips go 100% to your Tasker. Holler takes nothing.

When you book, your card is authorized but not charged. The amount is only captured once you confirm the task is complete, so you're never charged for work that didn't happen.

If a task isn't completed or there's a billing error, contact support@hollerservices.com. Holler's service fees are non-refundable once a task is complete, but disputed charges are reviewed case-by-case under the Holler Guarantee.

All hourly tasks have a 1-hour minimum. Beyond the first hour, time is billed in 15-minute increments. Some Taskers may set a 2-hour minimum, which is always shown before you book.

Most Taskers bring their own tools and equipment. Any materials or supplies needed for your task are agreed in the in-app chat beforehand and capped at $100, with receipts required. You're never charged for supplies you didn't approve.

If something goes wrong, open your booking and tap 'Report an Issue' within 30 days. Our team reviews every dispute and works toward a fair resolution under the Holler Guarantee.

Prices shown include applicable taxes. Clients pay the Tasker's rate plus a service fee and a Trust & Safety fee — the full breakdown is always shown before you confirm a booking. No hidden charges.

You set your own hourly rate and availability. When a client books you, you receive a notification to accept or decline. Once you complete the task, your payout is transferred to your connected bank account within 2-5 business days via Stripe.

Complete your profile with a clear photo and bio, maintain high ratings by delivering great service, and keep your availability up to date. Taskers with more reviews and faster response times appear higher in search results.

Holler charges Taskers a 5% platform fee on each completed booking. This covers payment processing, insurance support, customer service, and platform costs. You keep the rest.

Yes. All Taskers are required to complete a criminal background check through Certn before they can start accepting jobs. This protects both Taskers and clients and is a key part of the Holler trust model.

Once a client confirms the booking is complete, your payout is released through Stripe. Standard bank transfer times apply, typically 2-5 business days depending on your bank.

Yes. You control your availability calendar completely. You can set the days and times you're open to bookings, block off dates, and update your schedule any time from your Tasker dashboard.

If a client cancels within 24 hours of your scheduled task, they are charged a cancellation fee equal to your hourly rate. That fee is passed through to you as compensation for your time.

Every Holler Tasker is background-checked and ID-verified before they can take a job: our required vetting includes identity verification and a criminal background check powered by Certn. Only Taskers who pass these checks receive the 'Vetted' badge and can accept bookings on the platform.

The Holler Guarantee provides up to $1,000 CAD in coverage for eligible property damage, theft, or bodily injury caused by a Tasker during a booked task. It is not insurance — it is a discretionary, limited reimbursement program. To file a claim, open your booking and tap 'Report an Issue' within 30 days of completion. Our team reviews claims within 48 hours.

Yes. Holler uses Stripe for all payment processing, one of the world's most trusted payment platforms. Holler never stores your credit card number or banking details on our servers.

If a Tasker fails to show up for a confirmed booking, contact support immediately. We'll help you find a replacement Tasker and ensure you receive a full refund for the missed booking. Repeated no-shows result in Tasker suspension.

Taskers are independent contractors responsible for their own insurance. The Holler Guarantee is a discretionary, limited reimbursement program (not an insurance policy) that covers eligible property damage, theft, or bodily injury up to $1,000 per incident for bookings made through the platform. We recommend clients maintain their own homeowner's or renter's insurance.

If you feel unsafe or witness unsafe behaviour, contact Holler support immediately at support@hollerservices.com or through your booking. In an emergency, always call 911 first. Holler takes all safety reports seriously and investigates promptly.