Questions?
We've got answers.

Choose a service category (e.g., House Cleaning, Yard Work), browse available Taskers in your city, select a date and time, and complete payment through the Holler platform. It takes less than 5 minutes.

All payments are processed securely through Stripe. Your card is authorized when you book, not charged. It is charged when you confirm the task is complete, or automatically 48 hours after the Tasker marks it complete, whichever comes first. The total includes the Tasker's rate, a service fee (14%), and a Trust & Safety fee (3%). No cash, no surprises.

Yes. Cancellations made more than 24 hours before your scheduled booking are free. If you cancel within 24 hours of the scheduled time, a cancellation fee equal to one hour of the Tasker's rate applies, except within 15 minutes of booking, which is always free. You can cancel from your dashboard.

Report it from your booking within 30 days of the task, or email support@hollerservices.com. We review your report and tell you what we can do. Your Tasker is an independent contractor, responsible for their own work. On top of that we run the Holler Guarantee, a discretionary goodwill program for eligible property damage, theft, or bodily injury caused by a Tasker. It is not insurance. See hollerservices.com/guarantee.

Yes. Every Tasker passes a Canada-wide criminal record check and confirms their identity with our screening provider before they can accept a job, and completes Holler safety training. Holler never receives or stores your ID documents. Vetted Taskers carry a badge on their profile.

Absolutely. Once you've booked with a Tasker you love, you can view their profile from your booking history and request them directly for future tasks.

Holler currently serves Kelowna, West Kelowna, Lake Country, Vernon, and Penticton, the heart of BC's Okanagan region. We're growing fast, so check back if your city isn't listed yet.

Credits are dollar amounts added to your Holler account through referrals, promotions, or dispute resolutions. They apply automatically at checkout and reduce your total. Credits expire after 180 days and are non-transferable.

Absolutely. Once your Tasker marks the task complete, you'll see an option to add a tip in the app. Tips go 100% to your Tasker and Holler takes nothing. There is a window for adding one and a cap on the amount, both set out at hollerservices.com/tipping-policy. If you want to give more than the cap, or the window has closed, email support@hollerservices.com with the booking reference and we will arrange it.

When you book, your card is authorized but not charged. It is captured when you confirm the task is complete, or automatically 48 hours after the Tasker marks it complete if you have neither confirmed it nor reported a problem, whichever comes first. Nothing is taken before then, and Report an Issue stays on the booking the whole time.

If a task isn't completed or there's a billing error, contact support@hollerservices.com. Holler's service fees are non-refundable once a task is complete, but a disputed charge is read and decided by a person on the facts of that booking. Report it from your booking within 30 days.

All hourly tasks have a 1-hour minimum. You pick the number of hours when you book, starting at 1 hour with half-hour options, and you are charged for the hours you booked. If the job runs long or short, contact support@hollerservices.com within 30 days and we'll review it.

Most Taskers bring their own tools and equipment. Any materials or supplies needed for your task are agreed in the in-app chat beforehand and capped at $100, with receipts required. You're never charged for supplies you didn't approve.

If something goes wrong, open your booking and tap 'Report an Issue' within 30 days. We review every report and work toward a fair outcome for both sides. A report about damage, theft, or injury caused by a Tasker is also considered under the Holler Guarantee, our discretionary goodwill program, which is not insurance. See hollerservices.com/guarantee.

The price you see is the full amount you pay. Clients pay the Tasker's rate plus a service fee and a Trust & Safety fee, and the full breakdown is always shown before you confirm a booking. Those three lines are the whole total: no tax is added. No hidden charges.

You set your own hourly rate and availability. When a client books you, you receive a notification to accept or decline. A finished booking is confirmed either by the client or automatically once their confirmation window closes, and 48 hours after that your earnings become eligible and the payout run each morning transfers them to your connected bank account through Stripe.

Complete your profile with a clear photo and bio, maintain high ratings by delivering great service, and keep your availability up to date. Taskers with more reviews and faster response times appear higher in search results.

Holler charges Taskers a 5% platform fee on each completed booking. This covers payment processing, customer service, and platform costs. Holler does not provide you with insurance, and you are responsible for your own. You keep the rest.

Yes. All Taskers are required to complete a criminal background check through our screening provider before they can start accepting jobs. It is a key part of how Holler builds trust on both sides of a booking.

Each booking pays out on its own, there is no weekly cycle and no minimum amount. Earnings become eligible 48 hours after the booking is confirmed, whether the client confirmed it or it confirmed itself when their window closed, and the payout run each morning sends them to your connected Stripe account, so connect your bank account before your first job. Earnings on a booking with an open dispute stay frozen until it is resolved. Your bank then takes its usual time to post the transfer.

Yes. You control your availability calendar completely. You can set the days and times you're open to bookings, block off dates, and update your schedule any time from your Tasker dashboard.

If a client cancels within 24 hours of your scheduled task, they are charged a cancellation fee equal to your hourly rate. That fee is passed through to you as compensation for your time.

Vetting has three steps: an account with a verified email address, Holler's safety training modules, and a Canada-wide criminal record check. The applicant confirms their identity directly with our screening provider as part of that check, so Holler never receives or stores a government ID. Only Taskers who complete all three steps receive the 'Vetted' badge and can accept bookings on the platform.

Your Tasker is an independent contractor, responsible for their own work and their own conduct. On top of that, the Holler Guarantee is a discretionary goodwill program for eligible property damage, theft, or bodily injury caused by a Tasker during a booked task. It is not insurance and it is not a contract of indemnity, so nothing is paid automatically: we decide each report on its own facts, and we can change the program or end it at any time. To report something, open your booking and tap 'Report an Issue' within 30 days of completion. A theft report is read and decided by a person, and needs a filed police report to be eligible. We aim to follow up within 48 hours. The limit, the exclusions, and the conditions are all at hollerservices.com/guarantee.

Yes. Holler uses Stripe for all payment processing, one of the world's most trusted payment platforms. Holler never stores your credit card number or banking details on our servers.

If a Tasker fails to show up for a confirmed booking, report it from your booking or contact support. You are not charged for a booking the Tasker missed, the hold on your card is released, and we'll help you find another Tasker. Repeated no-shows result in Tasker suspension.

Taskers are independent contractors, responsible for their own insurance and for their own work. Holler is not an insurer. The Holler Guarantee is a discretionary goodwill program, not an insurance policy, and it can contribute toward eligible property damage, theft, or bodily injury caused by a Tasker during a booked task. It has a maximum per incident and a list of exclusions, both at hollerservices.com/guarantee. For anything serious, your own homeowner's or renter's insurance is the primary coverage, so we recommend keeping it in place.

If you feel unsafe or witness unsafe behaviour, contact Holler support immediately at support@hollerservices.com or through your booking. In an emergency, always call 911 first. Holler takes all safety reports seriously and investigates promptly.