Questions?
We've got answers.

Choose a service category (e.g., House Cleaning, Yard Work), browse available Taskers in your city, select a date and time, and complete payment through the Holler platform. It takes less than 5 minutes.

All payments are processed securely through Stripe. You're charged when you confirm the booking. The total includes the Tasker's rate, a service fee (14%), and a Holler Guarantee fee (3%). No cash, no surprises.

Yes. Cancellations made more than 24 hours before your scheduled booking are free. If you cancel within 24 hours of the scheduled time, a cancellation fee equal to one hour of the Tasker's rate applies. You can cancel from your dashboard.

Contact us within 7 days of task completion. Holler's support team will review your concern and work to make it right, including under the Holler Guarantee for property damage up to $1,000 CAD.

Yes. Every Tasker on Holler must pass a criminal background check powered by Certn before they can accept bookings. You can see a Tasker's Vetted badge on their profile.

Absolutely. Once you've booked with a Tasker you love, you can view their profile from your booking history and request them directly for future tasks.

Holler currently serves Kelowna, West Kelowna, Lake Country, Vernon, and Penticton, the heart of BC's Okanagan region. We're growing fast, so check back if your city isn't listed yet.

Credits are dollar amounts added to your Holler account — through referrals, promotions, or dispute resolutions. They apply automatically at checkout and reduce your total. Credits expire after 180 days and are non-transferable.

Absolutely. After your task is marked complete, you'll see an option to leave a tip directly in the app. Tips go 100% to your Tasker — Holler takes nothing.

You set your own hourly rate and availability. When a client books you, you receive a notification to accept or decline. Once you complete the task, your payout is transferred to your connected bank account within 2–5 business days via Stripe.

Complete your profile with a clear photo and bio, maintain high ratings by delivering great service, and keep your availability up to date. Taskers with more reviews and faster response times appear higher in search results.

Holler charges Taskers a 5% platform fee on each completed booking. This covers payment processing, insurance support, customer service, and platform costs. You keep the rest.

Yes. All Taskers are required to complete a criminal background check through Certn before they can start accepting jobs. This protects both Taskers and clients and is a key part of the Holler trust model.

Once a client confirms the booking is complete, your payout is released through Stripe. Standard bank transfer times apply, typically 2-5 business days depending on your bank.

Yes. You control your availability calendar completely. You can set the days and times you're open to bookings, block off dates, and update your schedule any time from your Tasker dashboard.

If a client cancels within 24 hours of your scheduled task, they are charged a cancellation fee equal to your hourly rate. That fee is passed through to you as compensation for your time.

Every Tasker undergoes identity verification and a criminal background check powered by Certn. Only Taskers who pass these checks receive the 'Vetted' badge and can accept bookings on the platform.

The Holler Guarantee provides up to $1,000 CAD in coverage for verified property damage caused by a Tasker during a booked task. To file a claim, open your booking and tap 'Report an Issue' within 7 days of completion. Our team reviews claims within 48 business hours.

Yes. Holler uses Stripe for all payment processing, one of the world's most trusted payment platforms. Holler never stores your credit card number or banking details on our servers.

If a Tasker fails to show up for a confirmed booking, contact support immediately. We'll help you find a replacement Tasker and ensure you receive a full refund for the missed booking. Repeated no-shows result in Tasker suspension.

Taskers are independent contractors responsible for their own insurance. The Holler Guarantee is a goodwill program (not an insurance policy) that covers property damage up to $1,000 per incident for bookings made through the platform. We recommend clients maintain their own homeowner's or renter's insurance.

If you feel unsafe or witness unsafe behaviour, contact Holler support immediately at support@hollerservices.ca or through your booking. In an emergency, always call 911 first. Holler takes all safety reports seriously and investigates promptly.