Policy Center

Everything you need to know about how Holler works, from payments to community standards.

Core Legal Documents

Terms of ServiceThe rules governing your use of the Holler platform.
Privacy PolicyHow we collect, protect, and use your personal information.
Tasker AgreementThe independent contractor agreement for all Taskers.

Payments & Money

Payment PolicyHow and when your card is charged, and why every payment stays on Holler.
Cancellation PolicyFees, timelines, and no-show rules for both parties.
Expense Policy$100 cap, receipts required, pre-agreement required.
Invoicing PolicyTaskers do not invoice. Holler bills the Client for the hours booked.
Tipping PolicyOptional, 100% to your Tasker, capped, and added within 14 days.
Pricing TransparencyNo hidden gas, parking, or travel surcharges.

Safety & Community

Holler GuaranteeA discretionary goodwill program for eligible damage, theft, or injury. Not insurance.
Community StandardsSite conditions, anti-discrimination, acceptable use, and what ends an account.
Communications PolicyAll task communications must stay on the Holler platform.
Reviews PolicyWho can review and when, what stays up, and the right of reply.

Tasker Policies

Skills, Tools & ScopeBy activating a category, you certify you have the required skills.
SMS TermsHoller does not send texts yet. What applies when we start, and how to opt out.