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📞 Contact Support📋 Policy Center💼 Become a Tasker
🚀
Getting Started6 articles

New to Holler? Learn how the platform works and how to create your account.

👤
For Clients8 articles

Booking help, cancellations, the Holler Guarantee, payments, and reviews.

🔧
For Taskers9 articles

Applying, training, getting paid, managing your schedule, and growing your business.

💳
Payments & Billing6 articles

Fee structure, Stripe payouts, invoicing, expenses, and tipping.

🛡️
Trust & Safety5 articles

Background checks, identity verification, the Holler Guarantee, and reporting issues.

📋
Policies14 articles

Terms of Service, Privacy Policy, cancellation, community standards, and more.

🚀 Getting Started

New to Holler? Learn how the platform works and how to create your account.

What is Holler?+
Holler is a home services marketplace connecting clients in the Okanagan with local service providers (Taskers). Every Holler Tasker is background-checked and ID-verified, and must complete safety training, before they can accept a job. You can book cleaning, moving, yard work, junk removal, pressure washing, pool care, and assembly services, all through our platform.
How does Holler work?+
Clients browse available Taskers, select one that fits their needs and budget, book a time, and pay securely through the platform. Taskers receive the booking, confirm it, and show up to complete the work. After completion, the client confirms the job is done, releases payment, and can leave a review.
Is Holler available in my city?+
Holler is currently launching in the Okanagan Valley, including Kelowna, West Kelowna, Lake Country, Peachland, and Penticton. We're expanding to Victoria, Kamloops, and Metro Vancouver in 2027. Sign up for the waitlist to be notified when we launch in your area.
How do I create an account?+
Visit hollerservices.com and click 'Sign Up'. You'll need a valid email address and password. Clients can start browsing and booking immediately. Taskers must complete an application, background check, and safety training before going live.
Is Holler free to join?+
Yes, creating an account is completely free for both Clients and Taskers. Holler earns a service fee on completed bookings (clients pay a 14% service fee + a 3% Trust & Safety fee; Taskers pay a 5% platform fee). There are no subscription fees or sign-up costs.
How do I contact Holler support?+
Email us at support@hollerservices.com and we'll respond within 24 hours. For urgent issues related to an active booking, include your booking reference number in the subject line.

👤 For Clients

Booking help, cancellations, the Holler Guarantee, payments, and reviews.

How do I book a Tasker?+
Browse available Taskers in your category, review their profile, hourly rate, and reviews, then select a date and time that works for you. You'll pay securely through the platform. Your card is held but not charged until you confirm the task is complete.
Can I request a specific Tasker?+
Yes, you can browse individual Tasker profiles and book directly with the Tasker of your choice, subject to their availability.
What is the Holler Guarantee?+
The Holler Guarantee covers up to $1,000 for eligible claims of property damage, theft, or bodily injury caused by a Tasker during a booked task. Claims must be reported within 30 days. See hollerservices.com/guarantee for full details.
How do I cancel a booking?+
Cancellations more than 24 hours before the scheduled start time are free. Cancellations within 24 hours incur a fee equal to 1 hour at the Tasker's rate. You can cancel within 5 minutes of booking with no charge. See our full Cancellation Policy at hollerservices.com/cancellation-policy.
What if the Tasker doesn't show up?+
If a Tasker doesn't show up, you will NOT be charged any cancellation fee. Report the no-show through your booking page and our team will follow up with the Tasker and help you rebook.
How do I leave a review?+
After your task is completed and confirmed, you'll receive a prompt to leave a review. Reviews can be submitted within 90 days of task completion through your booking history.
Can I tip my Tasker?+
Yes, tips are optional and go 100% to your Tasker. You can add a tip through your booking page within 7 days of completion. Tips cannot substitute for payment.
How do I report a problem?+
Open your booking, tap 'Report an Issue', describe the problem, and upload any photos. Our team reviews all reports within 48 hours. For claims under the Holler Guarantee, include photos and any receipts or estimates.
When is my card actually charged (payment holds)?+
When you book, your card is authorized but not charged. The amount is only captured once you confirm the task is complete, so you're never charged for work that didn't happen.
Is there a minimum booking time?+
All hourly tasks have a 1-hour minimum. Beyond the first hour, time is billed in 15-minute increments. Some Taskers may set a 2-hour minimum, which is always shown before you book.
Who provides supplies and materials?+
Most Taskers bring their own tools and equipment. Any materials or supplies needed for your task are agreed in the in-app chat beforehand and capped at $100, with receipts required. You're never charged for supplies you didn't approve.
Are taxes and fees included in the price?+
Prices shown include applicable taxes. Clients pay the Tasker's rate plus a service fee and a Trust & Safety fee — the full breakdown is always shown before you confirm a booking. No hidden charges.

🔧 For Taskers

Applying, training, getting paid, managing your schedule, and growing your business.

How do I apply to become a Tasker?+
Visit hollerservices.com/become-a-tasker and complete the application form. You'll need to provide your name, contact info, the services you offer, and your desired hourly rate. Our team reviews all applications and will be in touch within 3 business days.
What is the background check process?+
All Taskers must pass a Canada-wide criminal background check powered by Certn before going live on the platform. This check covers adult convictions in the Canadian Police Information Centre (CPIC) database. The check is initiated by Holler after your application is approved.
What training is required?+
All Taskers must complete 4 mandatory training modules before accepting their first job: (1) Professional Standards, (2) On-Site Safety & Property Protection, (3) Client Relationships & Platform Integrity, and (4) Payments, Taxes & Dispute Resolution. Training takes approximately 30 minutes and includes a knowledge check and legal acknowledgment.
How do I set my hourly rate?+
You set your own hourly rate during the application process and can update it anytime in your account settings. Your rate must be all-inclusive: travel, fuel, parking, and tool costs must be factored in. Holler deducts a 5% platform fee from your rate at payout.
How and when do I get paid?+
Tasker payouts are processed through Stripe Connect. After a client confirms task completion, funds are held for 48 hours then released to your Stripe account. You can choose standard (2-3 business days) or instant payout (small Stripe fee applies).
What can I expense to clients?+
Pre-agreed materials and supplies purchased specifically for the task may be expensed up to $100 CAD per task. Receipts must be uploaded and expenses must be agreed in chat before being incurred. Gas, parking, tolls, and tool use may NOT be expensed. See hollerservices.com/expense-policy.
Can I bring an assistant?+
Yes, with prior written approval from the Client in the Holler chat. Assistants must be registered Taskers on the platform. Their time is invoiced as additional hours (not as an expense). You are fully responsible for their conduct and any damage they cause.
How do I handle taxes?+
As an independent contractor, you are fully responsible for reporting and remitting your income tax to the CRA. If your annual revenues exceed $30,000 CAD, you must register for GST/HST. Holler does not withhold taxes. See hollerservices.com/terms for full details.
What happens if I need to cancel a booking?+
Taskers should never cancel an accepted booking. It's a Terms of Service violation and affects your standing on the platform. If there's a genuine emergency, contact support immediately at support@hollerservices.com. Repeated cancellations may result in account restrictions.
Do I need to bring my own supplies and equipment?+
Taskers provide their own tools and equipment for the categories they work in. By activating a category, you confirm you have what's needed to do the job safely and professionally.
How are disputes handled for Taskers?+
If a client raises a dispute, you'll be notified and asked for your side, including any photos or chat records. Holler reviews both sides fairly before any resolution. Payouts may be briefly held during an active dispute.

💳 Payments & Billing

Fee structure, Stripe payouts, invoicing, expenses, and tipping.

What fees does Holler charge?+
Clients pay a 14% service fee + 3% Trust & Safety fee on top of the Tasker's rate. Taskers pay a 5% platform fee deducted from their payout. Holler's blended take rate is approximately 22%. Full pricing is always shown before booking confirmation.
How does payment work?+
All payments are processed securely through Stripe. Your card is authorized at booking and charged only when you confirm the task is complete. Holler does not store your full card details.
Are off-platform payments allowed?+
No, all payments must go through the Holler platform. Cash, e-transfer, Venmo, or any off-platform payment is strictly prohibited and voids the Holler Guarantee. If a Tasker asks you to pay outside the platform, report it to support@hollerservices.com.
What is the expense reimbursement cap?+
Eligible expenses are capped at $100 CAD per task (or $150 for dump/disposal fees on junk removal tasks). Expenses must be pre-agreed in the chat and receipts must be uploaded. See hollerservices.com/expense-policy.
How does invoicing work?+
Taskers must submit their invoice within 24 hours of task completion. Time is billed in 15-minute increments beyond the 1-hour minimum. Taskers must not invoice if no work was performed.
Are Holler's fees refundable?+
Holler's service fees are non-refundable once a task is completed. Disputed charges are handled through the Holler Guarantee process. Cancellation fees may apply for late cancellations. See hollerservices.com/cancellation-policy.
How do I get a refund?+
If a task isn't completed or there's a billing error, contact support@hollerservices.com. Holler's service fees are non-refundable once a task is complete, but disputed charges are reviewed case-by-case under the Holler Guarantee.
What happens if there's a billing dispute?+
If something goes wrong, open your booking and tap 'Report an Issue' within 30 days. Our team reviews every dispute and works toward a fair resolution under the Holler Guarantee.

🛡️ Trust & Safety

Background checks, identity verification, the Holler Guarantee, and reporting issues.

How are Taskers vetted?+
Every Holler Tasker is background-checked and ID-verified before they can take a job. Our required vetting has four steps: (1) profile and application review, (2) government ID verification, (3) Canada-wide criminal background check via Certn/CPIC, and (4) four mandatory safety training modules. Only Taskers who pass all four steps go live on the platform.
What is the Holler Guarantee?+
The Holler Guarantee provides up to $1,000 in coverage for eligible property damage, bodily injury, or theft caused by a Tasker during a booked task. The Guarantee is not insurance. It is a discretionary reimbursement program. Claims must be submitted within 30 days. Full details at hollerservices.com/guarantee.
How do I report a safety concern?+
If you feel unsafe during a task, leave the situation immediately and call 911 if needed. Once safe, report the incident to support@hollerservices.com with your booking reference. Holler takes all safety reports seriously and investigates promptly.
Can I see a Tasker's background check results?+
For privacy reasons, full background check results are not shared publicly. You can see a 'Verified' badge on any Tasker profile, which confirms they have passed Holler's full vetting process including the criminal background check.
How do I report a Tasker or Client for misconduct?+
Report any misconduct through your booking page ('Report an Issue') or by emailing support@hollerservices.com with your booking reference and a description of the incident. Violations of our Community Standards may result in account suspension or permanent deactivation.

📋 Policies

Terms of Service, Privacy Policy, cancellation, community standards, and more.

Where can I find the Terms of Service?+
Our full Terms of Service are at hollerservices.com/terms, including independent contractor status, arbitration (ADR Institute of Canada), liability caps, and prohibited conduct.
Where is the Privacy Policy?+
Our Privacy Policy (PIPEDA compliant) is at hollerservices.com/privacy. It covers what data we collect, how we use it, and your rights as a Canadian resident.
What is the cancellation policy?+
Full details at hollerservices.com/cancellation-policy. Key points: free within 5 minutes of booking; no charge if more than 24 hours before start; 1-hour fee if within 24 hours; no charge if Tasker no-shows.
Where are all the platform policies?+
All 14 of Holler's policies are organized at hollerservices.com/policies, including the Payment Policy, Expense Policy, Community Standards, Anti-Discrimination Policy, and more.
How do I request my data or delete my account?+
Email privacy@hollerservices.com with your request. Under PIPEDA, you have the right to access, correct, or delete your personal information. We will respond within 30 days.

Still need help?

Our support team typically responds within 24 hours.

Email Support

For urgent booking issues, include your booking reference in the subject line.