How can we help?

Holler is a home services marketplace connecting clients in the Okanagan with local service providers (Taskers). Every Holler Tasker completes Holler's safety training and passes a Canada-wide criminal record check before they can accept a job. You can book cleaning, moving, yard work, junk removal, pressure washing, pool care, and assembly services, all through our platform.

Clients browse available Taskers, select one that fits their needs and budget, book a time, and pay securely through the platform. Taskers receive the booking, confirm it, and show up to complete the work. After completion, the client confirms the job is done, releases payment, and can leave a review.

Holler is launching across the Okanagan Valley in Kelowna, West Kelowna, Lake Country, Vernon, and Penticton. Sign up for the waitlist to be notified when we open in your area.

Visit hollerservices.com and click 'Sign Up'. You'll need a valid email address and password. Clients can start browsing and booking immediately. Taskers must complete an application, background check, and safety training before going live.

Yes, creating an account is completely free for both Clients and Taskers. Holler earns a service fee on completed bookings (clients pay a 14% service fee + a 3% Trust & Safety fee; Taskers pay a 5% platform fee). There are no subscription fees or sign-up costs.

Email us at support@hollerservices.com and we'll reply within one business day. For urgent issues related to an active booking, include your booking reference number in the subject line.

Visit hollerservices.com/become-a-tasker and complete the application form. You'll need to provide your name, contact info, the services you offer, and your desired hourly rate. Our team reviews every application by hand and we'll email you when it's time to finish setting up.

All Taskers must pass a Canada-wide criminal background check through our screening provider before going live on the platform. This check covers adult convictions in the Canadian Police Information Centre (CPIC) database. Holler invites you to start it once your application is approved, and you confirm your identity directly with the screening provider, so you never send ID documents to Holler.

All Taskers must complete 4 mandatory training modules before accepting their first job: (1) Professional Standards, (2) On-Site Safety & Property Protection, (3) Client Relationships & Platform Integrity, and (4) Payments, Taxes & Dispute Resolution. Training takes approximately 30 minutes and includes a knowledge check and legal acknowledgment.

You set your own hourly rate during the application process and can update it anytime in your account settings. Your rate must be all-inclusive: travel, fuel, parking, and tool costs must be factored in. Holler deducts a 5% platform fee from your rate at payout.

Tasker payouts are processed through Stripe Connect, one booking at a time rather than on a weekly cycle. A booking is confirmed either when the client confirms it or automatically once their confirmation window closes. From that point the earnings are held for 48 hours, then the payout run each morning transfers them to your connected Stripe account. Connect your bank account first, because nothing can be sent until you do, and earnings on a booking with an open dispute stay frozen until it is resolved.

Pre-agreed materials and supplies purchased specifically for the task may be expensed up to $100 CAD per task. Expenses must be agreed in chat before being incurred, and receipts are emailed to support@hollerservices.com. Gas, parking, tolls, and tool use may NOT be expensed. See hollerservices.com/expense-policy.

Yes, with prior written approval from the Client in the Holler chat. Assistants must be registered Taskers on the platform. Their time counts as hours worked, not as an expense, and the Client has to approve any added cost in the chat before work begins. You are fully responsible for their conduct and any damage they cause.

As an independent contractor, you are fully responsible for reporting and remitting your income tax to the CRA. If your annual revenues exceed $30,000 CAD, you must register for GST/HST. Holler does not withhold taxes. See hollerservices.com/terms for full details.

Cancelling an accepted booking lets a client down, so give as much notice as you can. A cancellation puts a formal warning on your account, and three within any 90-day period may lead to account review, suspension, or removal from the platform. Cancelling with cause is different and carries no warning: leaving because the site is unsafe, because someone there is abusive, intoxicated or impaired, because the work turns out to need a licensed trade, or because the job is materially different from what was booked. Those do not count toward the three. If you feel unsafe, leave first and tell us afterwards. Cancel in the app and email support@hollerservices.com the same day with the booking reference. See hollerservices.com/cancellation-policy.

Taskers provide their own tools and equipment for the categories they work in. By activating a category, you confirm you have what's needed to do the job safely and professionally.

If a client raises a dispute, you'll be notified and asked for your side, including any photos or chat records. Holler reviews both sides fairly before any resolution. Payouts may be briefly held during an active dispute.

Every Holler Tasker is vetted in three steps before they can take a job: (1) an account with a verified email address, (2) Holler's mandatory safety training modules, and (3) a Canada-wide criminal record check against the CPIC database, during which the applicant confirms their identity directly with our screening provider. Holler never receives or stores a government ID. Only Taskers who complete all three steps go live on the platform.

Taskers are independent contractors, responsible for their own work and their own conduct. On top of that, the Holler Guarantee is a discretionary goodwill program for eligible property damage, bodily injury, or theft caused by a Tasker during a booked task. It is not insurance and it is not a contract of indemnity, so nothing is paid automatically: we decide each report on its own facts, and we can change the program or end it at any time. Reports must be filed within 30 days of the task, and a theft report is read and decided by a person and needs a filed police report to be eligible. The limit, the exclusions, and the conditions are all at hollerservices.com/guarantee.

If you feel unsafe during a task, leave the situation immediately and call 911 if needed. Once safe, report the incident to support@hollerservices.com with your booking reference. Holler takes all safety reports seriously and investigates promptly.

For privacy reasons, full background check results are not shared publicly. You can see a 'Vetted' badge on any Tasker profile, which confirms they have passed Holler's full vetting process including the criminal background check.

Report any misconduct through your booking page ('Report an Issue') or by emailing support@hollerservices.com with your booking reference and a description of the incident. Violations of our Community Standards may result in account suspension or permanent deactivation.