Last updated: August 2026 · Effective upon acceptance
These Terms of Service ("Terms") govern your access to and use of the Holler platform, operated by Holler. By creating an account or booking a service, you agree to be bound by these Terms.
By accessing or using Holler, you confirm that you are at least 18 years old, legally able to enter into contracts, and agree to these Terms in full. If you do not agree, you may not use the platform.
Holler is a technology marketplace that connects individuals ("Clients") seeking home and lifestyle services with independent service providers ("Taskers"). Holler is a technology platform, not a service provider. Holler does not perform tasks, employ Taskers, or guarantee the quality, timing, or outcome of any service.
You are responsible for maintaining the security of your account credentials. You must provide accurate, current information during registration. Holler reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
All bookings and payments are processed through the Holler platform via Stripe. By booking, you authorize Holler to charge the payment method on file. The full price, including the Tasker rate, the service fee, and the Trust & Safety fee, is displayed before payment is confirmed. Holler does not currently add sales tax to that price, so no tax line appears on your booking. If Holler becomes required to charge tax, it will be shown separately before you confirm. Holler does not store your full payment card details.
Taskers are independent contractors operating their own businesses, not employees, agents, or partners of Holler. Holler does not supervise, direct, or control the work performed by Taskers. The service agreement for any task is between the Client and the Tasker. Holler is not a party to that agreement.
Cancellations made more than 24 hours before a scheduled task start time are free of charge, no fees apply.
Cancellations made within 24 hoursof the scheduled start time incur a fee equal to the Tasker's hourly rate for one (1) hour. Holler service fees are not added to it.
Free cancellation window: Any booking cancelled within 15 minutes of confirmation is cancelled at no charge, regardless of when the task is scheduled.
Client no-shows: If a Client is unavailable, unresponsive, or not present at the agreed task location at the scheduled start time (and has not pre-arranged remote access), the booking is treated as a cancellation within 24 hours and the full cancellation fee applies.
Tasker no-shows:If a Tasker fails to appear at the scheduled time, the Client is NOT charged any cancellation fee. The Tasker's account will be flagged for review. Repeat no-shows may result in deactivation.
Full details: /cancellation-policy
All payments must be completed exclusively through the Holler platform via Stripe. Off-platform payments, including cash, e-transfer, Venmo, PayPal, or any other method, are strictly prohibited.
Clients and Taskers who circumvent the platform payment system may have their account limited or permanently deactivated. Section 13 sets out how we do that and how you appeal it.
The Holler Guarantee applies only to tasks fully paid through the platform. Holler cannot mediate disputes for tasks paid outside the platform.
Full details: /payment-policy
To the maximum extent permitted by applicable law, Holler's total liability to you for any claims arising from use of the platform shall not exceed the total fees paid by you to Holler in the six (6) months preceding the claim.
Holler is not liable for the acts or omissions of Taskers, property damage, or any indirect, incidental, or consequential damages.
Nothing in these Terms excludes or limits Holler's liability for death or personal injury caused by Holler's own negligence.
Taskers may bring a registered assistant to a task only with prior written approval from the Client, documented in the Holler in-app chat thread before the assistant arrives on site.
All assistants must be registered Taskers on the Holler platform.
The primary Tasker assumes full and sole liability for all acts and omissions of any assistant during a task.
Assistant time counts as hours worked on the booking, not as a reimbursable expense. The Client must approve the assistant and any added hours in the in-app chat thread before work begins.
The primary Tasker is solely responsible for the lawful payment of assistants and all applicable tax withholdings.
Holler owns all platform content, trademarks, logos, and technology. You may not use Holler's name, logo, or marks without prior written consent from Holler.
You keep what you post. Reviews, photos, messages, and anything else you put on the platform stay yours. We do not claim ownership of them.
The licence you give us. When you submit content, you give Holler a non-exclusive, royalty-free licence to store, copy, display, and format it, only as far as we need to in order to run the platform, show a booking to the people on it, answer a support question, deal with a dispute or a Holler Guarantee report, and meet a legal obligation. That is the whole of it. The licence lasts as long as we need the content for those purposes, including after your account closes.
Reviews. A review is written to be read, so this one goes further. A review you leave may be shown on the platform and stays up if you close your account. We may also quote it off the platform, for example on our own site or social media, shown as a first name and a last initial. If you would rather we did not quote yours, email support@hollerservices.com and we will stop.
Your chat thread is private. Messages between a Client and a Tasker are not marketing material. We read a thread only where we need to for support, safety, or a dispute. We do not use the content of a chat thread in advertising.
Photos taken at a task location.A photo of the work, the property, or anything in it is used on the booking it belongs to, so both people can see what was done, and for a dispute or a Guarantee report. We will not publish it, use it in advertising, or post it on social media without the Client's written permission for that specific photo, and the Tasker's permission too if they took it. Saying yes once is not saying yes to the rest.
Anything else we want to use in marketing, we ask you first. Saying no changes nothing about your account. If you say yes and later change your mind, email support@hollerservices.com and we will stop using it. We cannot pull back something already printed or already sent out, and we will tell you plainly where that is the case.
You may not record audio, video, or photographs of any other user during or in connection with a task without that user's prior written consent.
Recording consent must be documented in the in-app chat thread before any recording begins.
You agree NOT to:
Holler may suspend your account pending investigation of a suspected Terms violation. Holler may permanently deactivate your account upon confirmed breach of these Terms.
Some conduct ends an account the same day, with no warning and no notice period. The Community Standards set out what that conduct is. Everything else follows the ordinary route: we tell you what we found, we limit or close the account, and you can appeal.
Deactivation appeals must be submitted to support@hollerservices.com within 14 days of written notice of deactivation. We will answer an appeal within 14 days of receiving it.
Money you have already earned. If we close a Tasker account, we hold the earnings on completed bookings while we finish looking into it. We do not keep money you have earned as a penalty. If a Client is refunded because of something you did, or you owe us for a payment taken outside the platform, we set that amount off against what is held and pay you the balance. We tell you the figure and how we worked it out.
Deactivated users may not re-register on the platform under any identity, personal or business.
Suspended or deactivated Taskers are not eligible for cancellation compensation during the suspension or deactivation period.
Register with your legal name as it appears on your government-issued ID. Keep it current and accurate, and tell us if it changes.
What Holler holds.We hold your full legal name on your account. We need it to run a Tasker's criminal record check and to set up payouts through Stripe. Holler never receives or stores a copy of the document itself.
What other people see. Your public profile shows your first name, the initial of your last name, and the photo you choose. Your full legal name is not shown on the public site. We share it with the other person on a booking once that booking is confirmed, because someone letting a worker into their home is entitled to know who is coming, and a Tasker is entitled to know whose home they are going to.
The same rule works both ways. Anywhere a Client's name appears before a booking is confirmed, it is a first name and a last initial too.
Your photo. Taskers need a photo on the profile so a Client can tell who is at the door. Use a recent photo that looks like you. It does not have to be a formal headshot, you choose which photo to use, and you can change it whenever you like.
Business names.If you trade under a registered business name, your profile shows it as "First name (Business name), Last initial".
If being visible at all is a safety problem for you, email support@hollerservices.com before you list and we will work out what we can do. We would rather sort it out than lose you.
Taskers are solely responsible for all income tax obligations arising from earnings on the Holler platform.
Taskers must register for GST/HST with the Canada Revenue Agency once annual revenues exceed CAD $30,000.
Holler is not responsible for any tax obligations of Taskers and will not withhold taxes on a Tasker's behalf.
Holler may request proof of tax compliance and may limit or deactivate accounts of Taskers who fail to provide it.
Stripe, Holler's payment processor, is legally required to verify the identity of Taskers who earn above certain regulatory thresholds.
Taskers may be required to provide Stripe with: date of birth, Social Insurance Number (SIN), and a scan of a government-issued photo ID. That goes to Stripe, not to Holler, and Holler does not receive or store it.
Accepted identification includes: passport, driver's licence, provincial ID card, or citizenship certificate.
Failure to complete Stripe's identity verification will result in paused payouts until verification is successfully completed.
You agree to first attempt resolution through Holler's support process before pursuing any legal action.
Contacting support first is a step, not a barrier. It does not limit any right you have to bring a claim, and nothing in these Terms requires you to arbitrate a dispute or prevents you from participating in a class proceeding.
Many disputes of the size that arise on a platform like ours can be resolved through the Civil Resolution Tribunal, which is designed to be used without a lawyer. You may also bring a claim in the courts of British Columbia.
Nothing in these Terms limits any right or remedy you have under the Business Practices and Consumer Protection Act or any other consumer protection law. Where these Terms conflict with such a law, that law applies.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Which document wins. Holler publishes a number of policies that form part of these Terms, including the Cancellation, Payment, Pricing, Expense, Invoicing, Skills, and Communications policies, the Community Standards, and the Holler Guarantee. If a policy conflicts with these Terms on a specific subject, the policy dealing with that subject applies. Where a conflict cannot be resolved that way, these Terms apply.
Changes.We may update these Terms. If a change materially affects your rights, we will give you at least 30 days' notice by email or in the app before it takes effect. Continuing to use Holler after that date means you accept the updated Terms. If you do not accept them, you may close your account, and any cancellation fee that would otherwise apply to a booking affected by the change will be waived.
If part of these Terms cannot be enforced. If any provision is found to be unenforceable, it is severed and the rest of these Terms continue in force.
Notices. We give notice by email to the address on your account or by a message in the app. You give notice to us at legal@hollerservices.com. Notice is treated as received the next business day after it is sent.
What survives. Provisions that by their nature should continue after your account closes will do so, including payment obligations for completed tasks, limitation of liability, and the content licence in section 10.
Transfer. You may not transfer your account or your rights under these Terms. We may transfer ours to a successor if the business is sold or reorganised, on notice to you.
Questions about these Terms: legal@hollerservices.com · Holler, Kelowna, BC, Canada.