Last updated: May 2026 · Effective upon acceptance
These Terms of Service ("Terms") govern your access to and use of the Holler platform operated by Holler By creating an account or booking a service, you agree to be bound by these Terms.
By accessing or using Holler, you confirm that you are at least 18 years old, legally able to enter into contracts, and agree to these Terms in full. If you do not agree, you may not use the platform.
Holler is a technology marketplace that connects individuals ("Clients") seeking home and lifestyle services with independent service providers ("Taskers"). Holler is a technology platform, not a service provider. Holler does not perform tasks, employ Taskers, or guarantee the quality, timing, or outcome of any service.
You are responsible for maintaining the security of your account credentials. You must provide accurate, current information during registration. Holler reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
All bookings and payments are processed through the Holler platform via Stripe. By booking, you authorize Holler to charge the payment method on file. Full pricing, including Tasker rate, service fee, and applicable taxes, is displayed before payment is confirmed. Holler does not store your full payment card details.
Taskers are independent contractors operating their own businesses, not employees, agents, or partners of Holler. Holler does not supervise, direct, or control the work performed by Taskers. The service agreement for any task is between the Client and the Tasker. Holler is not a party to that agreement.
Cancellations made more than 24 hours before a scheduled task start time are free of charge, no fees apply.
Cancellations made within 24 hoursof the scheduled start time incur a fee equal to the Tasker's hourly rate for one (1) hour, plus applicable Holler service fees.
Free cancellation window: Any booking cancelled within 5 minutes of confirmation is cancelled at no charge, regardless of when the task is scheduled.
Client no-shows: If a Client is unavailable, unresponsive, or not present at the agreed task location at the scheduled start time (and has not pre-arranged remote access), the booking is treated as a cancellation within 24 hours and the full cancellation fee applies.
Tasker no-shows:If a Tasker fails to appear at the scheduled time, the Client is NOT charged any cancellation fee. The Tasker's account will be flagged for review. Repeat no-shows may result in deactivation.
Full details: /cancellation-policy
All payments must be completed exclusively through the Holler platform via Stripe. Off-platform payments, including cash, e-transfer, Venmo, PayPal, or any other method, are strictly prohibited.
Clients and Taskers who circumvent the platform payment system may be permanently deactivated without recourse.
The Holler Guarantee applies only to tasks fully paid through the platform. Holler cannot mediate disputes for tasks paid outside the platform.
Full details: /payment-policy
To the maximum extent permitted by applicable law, Holler's total liability to you for any claims arising from use of the platform shall not exceed the total fees paid by you to Holler in the six (6) months preceding the claim.
Holler is not liable for the acts or omissions of Taskers, property damage, or any indirect, incidental, or consequential damages.
Nothing in these Terms excludes or limits Holler's liability for death or personal injury caused by Holler's own negligence.
Taskers may bring a registered assistant to a task only with prior written approval from the Client, documented in the Holler in-app chat thread before the assistant arrives on site.
All assistants must be registered Taskers on the Holler platform.
The primary Tasker assumes full and sole liability for all acts and omissions of any assistant during a task.
Assistant time must be invoiced as hours worked, not as an expense. The Client must approve any added cost in the in-app chat before work begins.
The primary Tasker is solely responsible for the lawful payment of assistants and all applicable tax withholdings.
Holler owns all platform content, trademarks, logos, and technology. You may not use Holler's name, logo, or marks without prior written consent from Holler.
By submitting reviews, photos, messages, or any other content to the platform, you grant Holler a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and display that content in connection with operating and promoting the Holler platform.
You may not record audio, video, or photographs of any other user during or in connection with a task without that user's prior written consent.
Recording consent must be documented in the in-app chat thread before any recording begins.
You agree NOT to:
Holler may suspend your account pending investigation of a suspected Terms violation. Holler may permanently deactivate your account upon confirmed breach of these Terms.
Deactivation appeals must be submitted to support@hollerservices.com within 14 days of written notice of deactivation.
Deactivated users may not re-register on the platform under any identity, personal or business.
Suspended or deactivated Taskers are not eligible for cancellation compensation during the suspension or deactivation period.
You must use your legal name as shown on a government-issued ID when registering an account. Identity information must remain current and accurate at all times.
Taskers must submit a recent, clear headshot photograph showing their full face.
Taskers who wish to operate under a business name may use the format: "First Name (Business Name), Last Name".
Taskers are solely responsible for all income tax obligations arising from earnings on the Holler platform.
Taskers must register for GST/HST with the Canada Revenue Agency once annual revenues exceed CAD $30,000.
Holler is not responsible for any tax obligations of Taskers and will not withhold taxes on a Tasker's behalf.
Holler may request proof of tax compliance and may limit or deactivate accounts of Taskers who fail to provide it.
Stripe, Holler's payment processor, is legally required to verify the identity of Taskers who earn above certain regulatory thresholds.
Taskers may be required to provide: date of birth, Social Insurance Number (SIN), and a scan of a government-issued photo ID.
Accepted identification includes: passport, driver's licence, provincial ID card, or citizenship certificate.
Failure to complete Stripe's identity verification will result in paused payouts until verification is successfully completed.
You agree to first attempt resolution through Holler's support process before pursuing any legal action.
Disputes that cannot be resolved informally shall be settled by binding arbitration administered by the ADR Institute of Canada, Inc. under its Arbitration Rules. A single arbitrator will be used. The seat of arbitration is Kelowna, British Columbia.
Class action waiver: You waive any right to participate in class action proceedings, class-wide arbitration, or any representative proceeding against Holler.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Questions about these Terms: legal@hollerservices.com · Holler, Kelowna, BC, Canada.