Terms of Service

By accessing or using Holler, you confirm that you are at least 18 years old, legally able to enter into contracts, and agree to these Terms in full. If you do not agree, you may not use the platform.

Holler is a technology marketplace that connects individuals ("Clients") seeking home and lifestyle services with independent service providers ("Taskers"). Holler is a technology platform, not a service provider. Holler does not perform tasks, employ Taskers, or guarantee the quality, timing, or outcome of any service.

You are responsible for maintaining the security of your account credentials. You must provide accurate, current information during registration. Holler reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

All bookings and payments are processed through the Holler platform via Stripe. By booking, you authorize Holler to charge the payment method on file. Full pricing, including Tasker rate, service fee, and applicable taxes, is displayed before payment is confirmed. Holler does not store your full payment card details.

Taskers are independent contractors operating their own businesses, not employees, agents, or partners of Holler. Holler does not supervise, direct, or control the work performed by Taskers. The service agreement for any task is between the Client and the Tasker. Holler is not a party to that agreement.

Cancellations made more than 24 hours before a scheduled booking are free of charge. Cancellations within 24 hours incur a fee equal to the Tasker's hourly rate. Client no-shows are charged the full estimated task amount. Taskers who cancel accepted bookings are subject to account review.

Holler provides a dispute mechanism for Clients and Taskers to resolve issues arising from bookings. You agree to first attempt resolution through Holler's support process before pursuing any legal action. Disputes that cannot be resolved informally shall be settled by binding arbitration in Kelowna, BC, under British Columbia law.

To the maximum extent permitted by applicable law, Holler's total liability to you for any claims arising from use of the platform shall not exceed the fees paid by you to Holler in the twelve months preceding the claim. Holler is not liable for the acts or omissions of Taskers, property damage, or any indirect, incidental, or consequential damages.

Holler may update these Terms at any time. We will notify you of material changes by email or in-app notice. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms: legal@hollerservices.ca · Holler Technologies Inc., Kelowna, BC, Canada.