Tasker Agreement

You are an independent contractor operating your own business, not an employee, agent, joint venture partner, or franchisee of Holler. You are solely responsible for your own taxes, business registration, insurance, and compliance with all applicable laws. Holler does not supervise, scope, direct, or control the manner in which you perform tasks.

Your tools and your transport are yours.You supply the equipment, tools and materials your work needs, and you get yourself and your gear to the job. Each service page sets out what a Tasker is expected to bring for that category and what the Client provides, and a Client is entitled to rely on it. Where a Client offers their own equipment, using it is your decision and it stays their property: agree it with them first, and note that damage to a Client's own equipment is the one thing the Holler Guarantee does not reach.

You set your own rate and choose your own work. You decide what to charge, when you are available, and which requests to take. Declining a request, or letting one expire, costs you nothing and is not held against you. What you earn is yours to increase or reduce by how you run your business.

Business licences. Most municipalities in the Okanagan require a mobile business licence to work at addresses in that city, including Kelowna, West Kelowna, Lake Country, Vernon and Penticton, and a licence for one city does not cover another. Holding the right licence for every city you work in is your responsibility. Holler does not obtain, hold, check or renew it for you.

Tax, CPP and GST. Holler withholds nothing. No income tax, no Canada Pension Plan contributions, no Employment Insurance. Reporting your Holler earnings to the Canada Revenue Agency is on you, as are any instalments and CPP contributions you owe as a self-employed person. If your total taxable revenue from all of your business activity, not only Holler, passes $30,000 in a single calendar quarter or across four consecutive quarters, the CRA requires you to register for GST and to charge and remit it. Holler does not track that threshold for you and does not give tax advice. Talk to an accountant.

Holler carries no liability insurance and provides you with none. Nothing on this platform insures you, your work, or your vehicle. You must hold your own insurance appropriate to the work you do, covering every category you have activated, and keep it current for as long as you are on Holler.

If you drive as part of any task, including Moving and Junk Removal, you must also hold:

• A driver's licence valid for driving in British Columbia, in force and not suspended;
• Vehicle insurance that covers the use you are actually putting the vehicle to. Hauling loads or carrying a Client's belongings is not always personal use, and in British Columbia it can need a different rate class. That is between you and your insurer, and it is on you to sort out before you accept a booking that involves driving.

By accepting this Agreement, and each time you accept a booking, you confirm that the cover and licences above are in place. If any of it lapses, stop accepting bookings that need it and tell us. Holler does not verify any of this. We do not see your policy, we do not check your licence, and we hold no copies. It is your declaration and you are responsible for it being true. We may ask you to confirm your cover in writing at any time, and we may pause your account until you do.

There is no backstop here. The Holler Guarantee does not cover damage to any vehicle, bicycle, boat, or aircraft, and it is not motor vehicle insurance of any kind. If there is a collision, or someone is hurt on the road, your own policy is the only thing standing between you and that claim.

If you are hurt doing a task, Holler does not cover you.You are not an employee, so there is no employer coverage behind you, and the Guarantee is for damage to a Client's property rather than injury to you. This is the part of working for yourself that people find out about at the worst possible moment, so read it now rather than from a hospital bed.

Before accepting bookings you must be covered in one of these ways, and you confirm which one applies to you:

• Registered with WorkSafeBC. Required if you employ anyone, even casually. If you are registered, keep your account in good standing.
• Personal Optional Protection from WorkSafeBC. If you work alone as a sole proprietor you are generally not required to register, and Personal Optional Protection is the coverage you can buy voluntarily to cover yourself. Most Holler Taskers fall here.
• Your own equivalent cover, such as personal accident, disability or critical illness insurance that will actually pay if you cannot work.

Choosing none of the above is a decision you are entitled to make, and if you make it you are carrying that risk yourself with nothing behind you.

Why this is in a contract rather than a leaflet: WorkSafeBC can treat an unregistered contractor as the worker of the business that engaged them. Being clear about who carries this, in writing and up front, protects you as much as it protects Holler. If you are registered we may ask you for a clearance letter, and we may pause your account until we get it.

Before being listed on the platform, you must complete all required onboarding steps: an account with a verified email address, Holler safety training, and a Canada-wide criminal record check, during which you confirm your identity directly with our screening provider. Holler never receives or stores your ID documents.

What onboarding costs you. Creating an account and the safety training are free. The criminal record check is not free, and how that cost is handled is being settled before Holler opens for bookings.

What is fixed either way: you will be told the amount, and who it is paid to, before any check is ordered for you. Nothing is charged to you without that. You will never be charged for onboarding you have already completed, and Holler may waive the cost at its discretion.

Holler may deny or revoke platform access based on your onboarding results. Where a record check result is what drives that decision, Section 4 sets out how we tell you and how you can respond.

A record check is a picture of one day. It does not keep looking, so you have to tell us. If you are charged with or convicted of an offence while you are on Holler, email support@hollerservices.com within 7 days. Minor traffic and parking matters are not caught by this, with one exception: if your driver's licence is suspended or cancelled, tell us, because Section 2 requires it for any task involving driving.

We do not re-run checks on a schedule. There is no annual sweep and no renewal date, so do not assume anything will catch what you have not told us. We may ask you to complete a fresh check where something comes to our attention, or where you come back after a long break, and we will tell you why we are asking.

If a check result is going to affect your account,we tell you what the result was before we act on it, and you have 14 days to correct it or explain it. Checks do come back with the wrong person's record, and records do go out of date, so this matters. We will not close an account over a result we have not put to you. The one exception is a result pointing to a risk to someone's safety: there we may pause your account first and put the result to you straight after. Our screening provider holds the underlying record, not Holler, so correcting the record itself has to go through them. Tell us you are doing it and we will hold the decision while you do.

What we look at is whether something relates to the work you do on Holler and to the safety of the people whose homes you go into. A charge is not a conviction and we treat it that way. A conviction unrelated to that work is not, on its own, a reason to close your account.

Holler deducts a 5% platform feefrom your listed hourly rate on each completed booking. Separately, the Client pays your rate plus a 14% service fee and a 3% Trust & Safety fee. Those two are the Client's, not yours: you do not pay them and you do not receive them. Your share of every booking is shown on the booking in your Tasker dashboard.

Payouts are released per booking, not on a weekly cycle, and there is no minimum payout threshold. Once the task is confirmed, a 48-hour hold runs so that any dispute can be raised. After the hold clears, and provided no dispute is open on that booking, your payout is released on the next payout run. Payout runs happen once a day, in the morning. A booking with an open dispute is held until the dispute is resolved.

A task is confirmed either when the Client confirms it, or automatically once the Client's confirmation window closes without them raising anything. The Invoicing Policy sets out that window.

We cannot send you money until you have connected your bank details for direct deposit, which you do under Payouts on your account page. Your Tasker dashboard links you straight there. Until you do, your earnings stay pending on each completed booking. Nothing is lost and nothing expires: pending earnings are released on the first payout run after your bank details are connected.

You agree to treat all Clients with professionalism and respect, arrive on time, complete tasks as agreed upon during booking, and follow all applicable safety guidelines. You are responsible for the quality of your work. Holler may remove Taskers whose conduct violates community standards, generates repeated complaints, or damages the platform's reputation.

Cancelling an accepted booking harms Clients and the Holler community. Taskers who cancel accepted bookings receive a formal warning. Three cancellations within any 90-day period may result in account review, suspension, or permanent removal from the platform.

Cancelling with cause is different, and it is not a warning. You have cancelled with cause if you stop or leave a job because the site is unsafe, because someone there is abusive, intoxicated, or impaired, because the work turns out to need a licensed trade, or because the job is materially different from what was booked. It does not count toward the three-cancellation review, and we record it on your account as cancelled with cause. Cancelling because you do not have the skills, tools, or licences you certified when you activated the category is not cancelling with cause.

Your safety training tells you to leave immediately if you ever feel unsafe at a booking, for any reason. This section is what makes that free of penalty. Say what happened in the booking chat and email support@hollerservices.com the same day so we have it in writing.

Where the cause was something the Client did not tell us about before the booking, it is treated as a Client cancellation and you may be entitled to cancellation compensation. The Cancellation Policy sets out what the Client is charged and how compensation is arranged.

Holler may suspend or terminate your Tasker account for reasons including, but not limited to: conduct violations, repeated cancellations, fraudulent activity, failure to maintain onboarding standards, or receipt of serious Client complaints.

We do not keep money you have earned as a penalty. If we suspend or close your account, we hold your earnings on completed bookings while we finish looking into it. If a Client is refunded because of something you did, or you owe us for a payment taken outside the platform, we set that amount off against what is held and pay you the balance. We tell you the figure and how we arrived at it, and you have 14 days to come back to us on it.

This applies however your account was closed, including a closure for taking payment outside the platform. We still cannot send a payout until your bank details are connected, and a booking with an open dispute is held until that dispute is resolved.

All payments for services arranged through Holler must be processed through the platform. You may not request or accept payment from a Client outside the platform in any form, including cash, e-transfer, or cheque, for any services arranged through or arising from Holler.

For a period of 24 months following your last completed booking with a Client, you agree not to solicit, encourage, or accept requests from that Client to perform services outside the Holler platform. If a Client approaches you directly, you must decline and direct them to book through Holler. A violation of this section is a material breach of this Agreement and may result in account termination and a claim for damages, including lost platform fees.

You retain ownership of your work product. By using Holler, you grant Holler a limited, non-exclusive licence to display your profile information, photo, and reviews on the platform for the purpose of marketing your services to Clients. This licence ends when your account is closed.

You may close your Tasker account at any time by contacting Holler support. Holler may terminate this agreement at any time with or without cause. Sections of this Agreement that by their nature should survive termination, including payment obligations for completed tasks and dispute resolution, will remain in effect. Section 8 governs money you have already earned when an account closes, however it closes.

This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada.