Pricing Transparency Policy

Taskers set their own hourly rate on Holler. That rate must be all-inclusive. It must already account for:

• Travel time and distance;
• Fuel and vehicle costs;
• Parking, tolls, and stairs;
• Tool usage;
• Any other operational costs of running their business.

The following items may never be submitted as additional expenses or charged as line items to Clients:

• Gas or fuel;
• Vehicle maintenance;
• Parking fees;
• Toll fees;
• Stair access;
• Distance or travel surcharges;
• Tool usage or rental fees;
• Mileage charges.

These are the cost of doing business and must be built into the Tasker's hourly rate.

The only permissible add-on charges are:

• Pre-agreed materials and supplies (per the Expense Policy at /expense-policy, maximum $100 CAD);
• Dump/disposal fees for Junk Removal tasks (max $150 CAD, receipt required);
• Assistant time (approved by the Client in the in-app chat thread and counted as hours worked on the booking, not as an expense).

Tasker category descriptions may describe the kinds of work they perform and their experience. They may NOT include:

• Incremental fee schedules (e.g. "extra $25 for cross-city travel");
• Personal contact information;
• Minimum hour requirements of any kind.

Holler has no setting for a Tasker minimum, so there is no place to disclose one and no way to enforce one.

Taskers are free to set competitive rates that reflect local market conditions. Holler does not set Tasker rates. Clients see the full cost breakdown before confirming any booking.

Holler does not offer Tasker minimums.The only minimum is Holler's own: every booking is 1 hour or more, and bookings are made in set lengths from 1 hour up to 8 hours. A Tasker cannot require a Client to book longer than the Client wants. If a Tasker says on the day that their minimum is two hours, that is not a Holler rule and the Client does not owe it. Report it to support@hollerservices.com. The rules on how booked hours are billed are in the Invoicing Policy.

For transparency:

• Clients pay the Tasker's hourly rate + a 14% service fee + a 3% Trust & Safety fee.
• Taskers receive their hourly rate minus a 5% platform fee.

Charging Clients separately for prohibited items is a Terms of Service violation. We reverse the charge. Where the Client has already paid it, we set that amount off against what the Tasker is owed and tell them the figure and how we reached it. A repeated or deliberate breach can also close the account.

We do not keep money a Tasker has already earned as a penalty. What is held, what is set off and what is paid out is covered in the Payment Policy.