Invoicing Policy

Taskers must invoice Clients for all work performed through the Holler platform. Invoices must be accurate, timely, and reflect only work actually completed.

Taskers must submit their invoice within 24 hours of completing a task. Late invoices may not be processable and could result in non-payment for the task.

All hourly tasks have a minimum charge of 1 hour, regardless of actual time worked if under 1 hour. Taskers may optionally set a 2-hour minimum, which must be disclosed in their profile and confirmed in the chat before the task begins.

Time beyond the 1-hour minimum is billed in 15-minute increments. Partial 15-minute blocks are not billed.

If a Tasker brings an approved assistant, the assistant's time must be invoiced as additional hours worked (not as a separate expense). The Client must have approved the assistant and the additional cost in the chat thread BEFORE the task begins.

Eligible pre-approved expenses (per the Expense Policy) must be added as separate line items on the invoice with receipts attached.

Clients who believe an invoice is incorrect must raise the issue within the Holler platform within 30 days of task completion. Contact support@hollerservices.com.