Last updated: August 2026
Holler bills the Client for you. There is no invoice to write, nothing to submit, and no deadline to meet. The price is fixed when the booking is made and Holler collects it through the platform.
Your card is authorized when the booking is confirmed. Nothing is taken at that point. An authorization is a hold, not a charge.
The card is charged when the Tasker marks the task complete and you confirm it. If you neither confirm it nor report a problem, the booking confirms itself and the card is charged then.
The automatic confirmation window is at least 48 hours. It starts the moment the Tasker marks the task complete, and we tell you when it starts. You get an email and an alert on your booking saying the work has been marked finished and asking you to confirm it. Nothing is charged during those 48 hours. The sweep that closes the window runs once a day, so a task nobody confirms confirms itself between 48 and 72 hours after it is marked complete, and the card is charged at that point. Report an Issue stays available on the booking throughout, and for 30 days after the task is complete.
The shortest booking Holler accepts is 1 hour. Bookings are made in set lengths from 1 hour up to 8 hours. A task that finishes sooner is still billed for the hour booked.
Taskers cannot set a minimum of their own. Holler has no setting for one, so a Tasker cannot advertise a longer minimum and cannot require one. If a Tasker tells you on the day that their minimum is longer than the time you booked, you do not owe it. Report it on the booking, or email support@hollerservices.com.
If a Tasker arrives but no work is performed, for example the Client is not present or the task is called off on arrival, the task is not billed as work. The Cancellation Policy applies instead.
The price is set on the hours you booked, so this section covers what happens when the hours worked and the hours booked come apart. Raise any of it on the booking, using Report an Issue, or by emailing support@hollerservices.com with the booking reference. You can raise it any time before you confirm the task, and for 30 days after the task is completed. Do not settle a difference privately with the Tasker, and come to us before you ask your bank to reverse a charge: a chargeback takes the money out of the process that can put it right.
The task finishes early. You are charged for the hours you booked. That is the time the Tasker set aside for you and turned other work down for, and it is the figure you were shown before you confirmed. If there is time left, you can ask the Tasker to spend it on other work at the same property, so long as it is work they are set up to do. If a task finishes far sooner than booked because the job turned out to be much smaller than it was described, tell us and we will look at the difference.
The task is only partly done, or the Tasker leaves before it is finished. You are not charged for hours nobody worked. We read the check-in and check-out times recorded on the booking and put the amount right, either by lowering the charge before it is taken or by refunding the difference after, and we help you rebook the rest. The amount you pay is never more than the hours you booked and never less than the one hour minimum in section 4. Charging you the full booked hours for work that was not done is not something we will do.
The Tasker stops for a reason at the property. A Tasker may stop and leave where the site is unsafe, where someone there is abusive or impaired, or where the work turns out to need a licensed trade. The Skills, Tools & Scope Policy sets out when they may do that. What is charged in those cases is decided under the Cancellation Policy, not this one.
Extra time has to be agreed in the booking chat before it is worked. Time worked without being agreed there first is not charged to you, and a Tasker is never obliged to stay past the hours booked.
The way to buy more time is to book it. Holler cannot add hours to a booking once it is confirmed, so a second booking at the same rate is how extra hours get paid for, and it is the only way those hours are covered by the Holler Guarantee. If a second booking is not practical, the safe answer for both of you is to stop at the hours booked.
If work has already run over, agree it in the booking chat and email support@hollerservices.com the same day with the booking reference. We will arrange the extra hours through Holler at the same rate, and we will never add an amount to your card without telling you what it is first. Never pay a Tasker directly for extra time and never accept payment that way.
All payment for work arranged through Holler must go through the platform. Billing a Client directly by email, paper invoice, cash, or another app is not permitted and is not covered by the Holler Guarantee.