Payment Policy

All task payments must be completed exclusively through the Holler platform. This is a firm requirement, not a preference.

The following payment methods are strictly prohibited for any task arranged through Holler: cash, e-transfer, Venmo, PayPal, cryptocurrency, cheque, or any other method not provided within the Holler app.

Payments processed through Holler are protected by the Holler Guarantee. Off-platform payments are NOT covered by the Guarantee.

Holler cannot mediate disputes, investigate complaints, or offer refunds for tasks paid outside the platform. Both parties assume full risk when bypassing the payment system.

On-platform payments also protect Taskers by ensuring accurate earnings records, timely payouts, and access to cancellation compensation.

If a Tasker asks you to pay outside the platform, decline and report it immediately to support@hollerservices.com.

Requesting off-platform payment is a violation of Tasker Terms and will result in account review. Confirmed violations may result in permanent deactivation.

Similarly, if a Client asks a Tasker to accept off-platform payment, the Tasker should decline and report it to support.

The full cost breakdown is displayed before you confirm a booking. Here is how payments are structured:

• Client pays:Tasker's hourly rate + 14% Holler service fee + 3% Trust & Safety fee
• Tasker receives: Their set hourly rate minus a 5% Holler platform fee

All fees and applicable taxes are displayed before payment is confirmed. There are no hidden charges.

Tips are entirely optional. When provided, 100% of the tip amount goes directly to the Tasker. Holler does not deduct any fees from tips.

Tips cannot substitute for task payment. The full task amount must be paid through the platform regardless of any tip provided.

If you'd like to leave a tip above the standard amount, contact support@hollerservices.com.

Any out-of-pocket expenses, such as materials or supplies, must be pre-agreed in the Holler in-app chat thread before the purchase is made.

Expenses are subject to the following rules:

• Expenses are capped at $100 per task (or up to $150 for dump/disposal fees on Junk Removal tasks);
• Receipts must be uploaded to the task thread before reimbursement;
• The following may NOT be expensed:parking, gas, tolls, road tolls, stairs, vehicle usage, or other travel and access costs. These must be built into the Tasker's hourly rate.

Expenses submitted without prior Client approval in chat will not be reimbursed.

Holler platform fees (service fee and Trust & Safety fee) are non-refundable once a task is completed.

Disputed charges, including concerns about task quality, incomplete work, or unauthorized charges, are handled through the Holler Guarantee process.

Refunds for cancelled bookings are governed by the Cancellation Policy.

Payments are securely processed by Stripe, a PCI-DSS-compliant payment processor. Holler does not store your full card details.

A standard credit card processing fee is included in the fees shown at checkout. Stripe may require identity verification for Taskers earning above regulatory thresholds. See Section 16 of the Terms of Service for details.

Circumventing the Holler payment system, by either a Client or a Tasker, may result in:

• Immediate account suspension pending investigation;
• Permanent deactivation without appeal rights;
• Forfeiture of any outstanding earnings balance (Taskers) or pending refunds (Clients).

Holler reserves the right to pursue legal remedies for material payment system violations, including recovery of losses suffered by the platform or other users.