Last updated: August 2026 · Applies to all transactions on the Holler platform
This policy governs all payments on the Holler platform and forms part of the Holler Terms of Service. By using Holler, you agree to these payment rules.
All task payments must be completed exclusively through the Holler platform. This is a firm requirement, not a preference.
The following payment methods are strictly prohibited for any task arranged through Holler: cash, e-transfer, Venmo, PayPal, cryptocurrency, cheque, or any other method not provided within the Holler app.
Payments processed through Holler are protected by the Holler Guarantee. Off-platform payments are NOT covered by the Guarantee.
Holler cannot mediate disputes, investigate complaints, or offer refunds for tasks paid outside the platform. Both parties assume full risk when bypassing the payment system.
On-platform payments also protect Taskers by ensuring accurate earnings records, timely payouts, and access to cancellation compensation.
If a Tasker asks you to pay outside the platform, decline and report it immediately to support@hollerservices.com.
Requesting off-platform payment is a violation of Tasker Terms and will result in account review. Confirmed violations may result in permanent deactivation.
Similarly, if a Client asks a Tasker to accept off-platform payment, the Tasker should decline and report it to support.
The full cost breakdown is displayed before you confirm a booking. Here is how payments are structured:
Every fee is displayed before payment is confirmed. The Tasker's rate plus those two fees is the full amount charged. There are no hidden charges.
The percentages in Section 4 are published so you can check them before you book. We may change them.
If we do, we will post the new fees on this page and email account holders at least 30 days before the change takes effect.
The fees in effect on the day a booking is made are the fees for that booking. A change never applies to a booking that is already confirmed, and it never changes what a Tasker was told they would receive for work they have already accepted.
You pay by card. It has to be a card we can charge again later, because an amount sometimes has to be adjusted after a task, for example a pre-agreed expense.
Prepaid and reloadable cards are not accepted. Once the balance on one is spent there is nothing left to charge, and a prepaid card cannot be traced back to an account holder. A booking made on one may be cancelled before the task starts.
We will never charge a card you did not put on the booking. If the card on a booking stops working, we ask you for another one. We do not reach for a card you used on an earlier booking.
When a booking is confirmed, your card is authorized, not charged. Your bank sets the money aside and we take it when the task is done and confirmed.
A card authorization lasts about seven days. Most bookings run well inside that. If your task is further out, the first hold lapses on its own before the day and your bank puts the money back. That is normal and it is not a cancellation.
Nothing in the app puts a fresh hold on by itself. There is no automatic re-authorization, and no sweep that quietly re-holds your card. A person at Holler does it: we email you in the few days before the task and set the new hold up with you, on the same card or on another one if you would rather. There is no button for this in the app, so it happens by email and it happens before the task, never during it and never after.
Placing the new hold does not release the old one on its own either. If an earlier hold is somehow still live, we release it in Stripe by hand the same day. If you ever see two holds on one booking, email support@hollerservices.com and we will clear one of them.
If a fresh hold cannot be placed, for example the card has expired, we email you and ask you for another one. If we have not got one before the task, we cancel the booking by hand at no charge to you and tell the Tasker. We do not send a Tasker to a job with no working payment behind it.
All of this is done by hand while Holler is small, which means it depends on us noticing. If your task is more than a week away and you have not heard from us by the day before it, email support@hollerservices.com and we will sort the hold out with you. You are not charged a cent more because a hold went on late.
If a booking with no live hold on it is cancelled inside 24 hours, nothing is taken from the card and we contact you to settle the fee. That is set out in the Cancellation Policy.
Tips are entirely optional. When provided, 100% of the tip amount goes directly to the Tasker. Holler does not deduct any fees from tips.
Tips cannot substitute for task payment. The full task amount must be paid through the platform regardless of any tip provided.
If you'd like to leave a tip above the standard amount, contact support@hollerservices.com.
Any out-of-pocket expenses, such as materials or supplies, must be pre-agreed in the Holler in-app chat thread before the purchase is made.
Expenses are subject to the following rules:
Expenses submitted without prior Client approval in chat will not be reimbursed.
Holler platform fees (service fee and Trust & Safety fee) are non-refundable once a task is completed.
Disputed charges, including concerns about task quality, incomplete work, or unauthorized charges, are handled through the Holler Guarantee process.
Refunds for cancelled bookings are governed by the Cancellation Policy.
Your card is charged at one of two moments: when you confirm the task is complete, or, if you do not, once the 24-hour confirmation window after the Tasker checks out has passed. The run that sweeps up unconfirmed bookings goes out once each morning, so it can be the following morning before the charge is taken. Almost always it goes through. When it does not, this is what happens.
Nothing is taken from your card. The booking stays exactly as it was, still awaiting your confirmation. It is not marked complete, no receipt is sent, and the Tasker is not paid from it.
We are told the same day, without you telling us. A failed charge raises an alert to our team against that booking. From there a person picks it up and emails you, usually within one business day, and says what failed and what is owed.
We do not try your card over and over. There is no retry schedule running in the background. If the failure was a one-off, such as a bank declining once, press confirm on the booking yourself and that runs the charge again. More often the hold has lapsed by then, so we ask you for a card instead of reaching for the old one. We will not charge a different card without asking you first, even one you have used on Holler before.
While the amount is unpaid, we may stop taking new bookings on the account until it is settled. That is done by hand, we tell you when we do it, and it is lifted as soon as the balance clears. Everything else on the account keeps working, including messaging us about it.
An unpaid balance for work that was actually done is a debt owed to Holler, and we can pursue it. Nothing about that is automatic and nothing happens on a timer. It is a decision a person makes, and we email you before we make it.
The Tasker settles this with Holler, not with you. Do not pay them directly. Paying a Tasker outside the platform is a breach of Section 1 and it takes the Holler Guarantee off the booking.
If the charge failed and you also think the amount is wrong, tell us rather than leaving it. Email support@hollerservices.com with the booking reference and we will hold the balance while we look at it.
Come to us first. If something went wrong, report it on the booking or email support@hollerservices.com. The Holler Guarantee process is faster than a bank dispute and it can do things a bank cannot, such as a credit, a redo, or a partial refund.
Disputing a charge with your bank for a task that was actually started or completed, instead of raising it with us, is a breach of the Terms of Service. When a chargeback is filed we respond to it with the booking record: the chat thread, the check-in and check-out times, the address, the confirmation, and the receipt.
While a chargeback or an unpaid balance is open on your account, the account cannot make new bookings and we cannot consider a Guarantee report on that booking. Once it is closed, we look at the report on its merits.
None of this applies to a charge you genuinely did not make. If you think your card has been used fraudulently, tell your bank, tell us, and we will help.
Nothing in this section limits any right or remedy you have under the Business Practices and Consumer Protection Act or any other consumer protection law, or your right to take a dispute to the Civil Resolution Tribunal.
Payments are securely processed by Stripe, a PCI-DSS-compliant payment processor. Holler does not store your full card details.
A standard credit card processing fee is included in the fees shown at checkout. Stripe may require identity verification for Taskers earning above regulatory thresholds. See Section 16 of the Terms of Service for details.
Circumventing the Holler payment system, by either a Client or a Tasker, may result in:
Holler reserves the right to pursue legal remedies for material payment system violations, including recovery of losses suffered by the platform or other users.
What we do not do is keep money you have already earned as a punishment. Section 15 says what happens to earnings and refunds when an account is closed.
If we suspend or close a Tasker account, we hold the earnings on completed bookings while we finish looking into it. Holding is not keeping. We do not take money you have earned for work you have actually done, and we do not treat it as a fine.
Money can be withheld from what is held, and only for these reasons:
We set those amounts off against what is held and pay you the balance. We tell you the figure, what it is made of, and how we got to it. You have 14 days from that email to come back to us, which is the same appeal window as Section 13 of the Terms of Service. Earnings on completed tasks that are not withheld for one of the reasons above are paid, as the Tasker Agreement says.
For Clients, a refund or credit we have already approved is paid out even if the account is closed. Anything you owe Holler is set off against it first.