Expense Policy

Last updated: May 2026

Overview

Taskers may claim eligible out-of-pocket expenses incurred while completing a task. All expenses must follow these rules. Expenses are in addition to the Tasker's hourly rate and are passed directly to the Client.

Expense Cap

$100 CAD maximum per task for general expenses.

Exception: dump/disposal fees for Junk Removal tasks may be expensed up to $150 CAD with a receipt.

Pre-Agreement Required

ALL expenses must be discussed and agreed upon in the Holler in-app chat thread BEFORE the expense is incurred. Unapproved expenses cannot be charged to the Client.

Receipt Required

Taskers must upload a receipt for every eligible expense within the Holler app before invoicing. No receipt = expense cannot be charged.

What Can Be Expensed

Materials and supplies purchased specifically for the task that remain at the task site after completion (e.g. cleaning supplies, hardware, disposal bags). The item must be purchased to complete the task.

What CANNOT Be Expensed

The following may NEVER be submitted as an expense:

✕Parking fees

✕Gas

✕Tolls

✕Vehicle use

✕Vehicle maintenance

✕Stairs

✕Tool use or rental

✕Mileage

These costs must be factored into the Tasker's hourly rate.

Bulk Purchases

If buying in bulk (items shared across multiple tasks), provide a handwritten receipt showing the cost attributable to this specific task alongside the original bulk receipt. Handwritten receipts may not be used to inflate costs.

Client Pre-Payment Option

Clients may choose to purchase required materials directly (online or by phone pickup). This avoids the expense reimbursement process entirely and is encouraged for larger supply purchases.

Violations

Submitting false, inflated, or unapproved expenses is a Terms of Service violation and may result in deactivation. Clients who dispute expenses must do so through the Holler support process within 30 days of task completion.