Last updated: September 2026 · Effective upon acceptance
This policy governs how Taskers and Clients must communicate in connection with any task on the Holler platform. Keeping communications on-platform protects both parties and ensures a clear record exists for dispute resolution.
All communication related to a task, before, during, and after, must occur through the Holler in-app messaging and calling features. This protects both parties and ensures a record exists for dispute resolution.
Taskers and Clients must NOT share:
Off-platform communication undermines dispute resolution, removes payment protection, and exposes both parties to liability. The Holler Guarantee does not apply to tasks coordinated off-platform.
Any changes to task scope, pricing, additional items, or timing must be agreed and documented in the Holler chat thread before the change is made. Verbal agreements are not enforceable on the platform.
All in-app communications must comply with the Community Standards policy. No harassment, threats, or inappropriate content.
If Holler's in-app messaging feature experiences a technical outage, Holler may provide emergency contact information to either party. This is the only permitted exception.
Anything about a booking stays in the app after the task is done too: review requests, follow-up questions and any extra work on that job are handled in Holler and paid through it. Taking payment outside Holler for work arranged through Holler breaches the Tasker Agreement.
If another user shares off-platform contact information or pressures you to communicate outside Holler, report it to support@hollerservices.com.