Cancellation Policy

Cancellations may incur fees depending on their timing relative to the scheduled task start. This policy applies to all bookings made through Holler, whether initiated by a Client or a Tasker.

All cancellation fees are collected through the Holler platform. Disputed fees are handled through Holler's support process.

Any booking cancelled within 5 minutes of booking confirmation is cancelled at no charge, no questions asked, regardless of when the task is scheduled to start.

This window is designed to allow for accidental bookings or immediate changes of plans. After 5 minutes, the standard cancellation rules below apply.

More than 24 hours before scheduled start: No charge. The booking is cancelled at no cost to either party.

Within 24 hours of scheduled start: A cancellation fee applies, equal to 1 hour at the Tasker's listed hourly rate plus applicable Holler service fees.

The cancellation fee is charged to the Client's payment method on file. Full pricing is always displayed before the cancellation is confirmed.

If a Client is unavailable, unresponsive, or not present at the agreed task location at the scheduled start time, and has not pre-arranged remote access with the Tasker, the booking is treated as a cancellation within 24 hours.

The full cancellation fee applies. The Tasker is compensated for their time and travel as described in Section 7.

If a Tasker fails to appear at the scheduled task location at the agreed start time without prior notice:

• The Client is NOT charged any cancellation fee;
• The Tasker's account is flagged for review;
• Repeat no-shows will result in account deactivation.

Clients affected by a Tasker no-show will be assisted in rebooking as quickly as possible. Contact support@hollerservices.com if you experience a Tasker no-show.

Bookings made and cancelled on the same calendar day are subject to the cancellation fee regardless of whether 24 hours have elapsed since the booking was confirmed.

The 5-minute free cancellation window (Section 2) still applies to same-day bookings.

Taskers affected by an eligible Client cancellation (within 24 hours, or Client no-show) receive 1 hour of compensation at their listed hourly rate, paid through the Holler platform.

Exception: Taskers with a confirmed Terms of Service violation recorded in the previous 90 days may be ineligible for cancellation compensation during that period.

Compensation is processed automatically and will appear in the Tasker's Holler earnings within the standard payout cycle.

Failure to pay a valid cancellation fee may result in:

• Immediate suspension of the Client account;
• Inability to make future bookings until the outstanding fee is settled.

Outstanding cancellation fees will be charged to the payment method on file. If payment fails, the account will be restricted until the balance is resolved.

Taskers and Clients are encouraged to reschedule rather than cancel whenever possible. Rescheduling does not trigger a cancellation fee.

Rescheduling a task that starts within 24 hours requires mutual agreement between the Client and Tasker, documented in the in-app chat thread.

Important: Rescheduling with the intent to avoid a cancellation fee, for example, rescheduling a booking and then cancelling after the 24-hour window passes, is a violation of the Holler Terms of Service and may result in account suspension.