Community Standards

Holler connects neighbours. Every interaction on the platform, between Clients, Taskers, and our team, must be grounded in respect, honesty, and professionalism.

Taskers must:

• Arrive on time or notify the Client promptly if delayed;
• Complete all work to a professional standard;
• Maintain a clean, appropriate appearance;
• Treat the Client's property with care;
• Respond to messages within a reasonable time;
• Not bring uninvited guests or assistants (see Teams Policy in Terms of Service).

Clients must:

• Be present or make access arrangements in advance;
• Provide clear instructions and adequate scope of work;
• Treat Taskers with respect;
• Pay all invoices promptly through the platform.

Protected characteristics: race, ethnicity, colour, ancestry, national origin, religion, age, sex, gender identity, gender expression, sexual orientation, disability, medical condition, genetic information, marital status, family status, military/veteran status.

Prohibited discrimination:

• Refusing to provide or accept services based on a protected characteristic;
• Posting tasks, instructions, or descriptions that discourage participation based on protected characteristics;
• Imposing different working conditions on the basis of protected characteristics (reasonable disability accommodations are expected and required);
• Refusing accessible communication methods for users with disabilities.

Prohibited harassment:

• Racial slurs, epithets, offensive jokes, or content targeting protected characteristics;
• Unwanted physical contact, threats, intimidation, or obstruction;
• Unwelcome sexual advances, suggestive comments, or stalking behaviour;
• Sharing offensive images or making derogatory statements about any user.

Consequences: violations may result in immediate permanent deactivation without warning.

You agree NOT to:

• Create fake, duplicate, or multiple accounts;
• Re-register after deactivation under any identity;
• Use bots, spiders, scrapers, or automated tools to access the platform;
• Use IP-masking or anonymizing tools (including TOR);
• Submit or input Holler platform data, user data, or proprietary information into any AI system or tool;
• Post tasks requiring: purchase of gift cards or money orders; purchase of high-value items over $300 CAD without Holler pre-authorization; ridesharing or peer-to-peer vehicle transportation; reviews on third-party sites; any illegal activity;
• Conduct surveys, contests, pyramid schemes, or chain letters;
• Impersonate any other user;
• Advertise non-task goods or services;
• Frame, hack, or interfere with the platform.

Report any violation to support@hollerservices.com. Include screenshots or booking reference numbers where available. Holler investigates all reports and will notify you of outcomes where appropriate.

Violations of these standards may result in: warning, temporary suspension, or permanent deactivation depending on severity. Holler's decisions are final. Deactivation appeals must be submitted within 14 days to support@hollerservices.com.