Skills, Tools & Scope Policy

By activating a service category on Holler (e.g. Cleaning, Moving, Pool Care), Taskers certify that they:

• Possess the skills and knowledge required to perform tasks in that category safely and professionally;
• Own or have access to all required tools and equipment;
• Hold any required trade licences, permits, or certifications for that category (e.g. electrical, plumbing, HVAC where applicable).

Clients must read category descriptions carefully and answer Tasker scoping questions accurately. Inaccurate scope (e.g. undisclosed extra rooms, unreported damage, hidden access issues) may result in task cancellation or additional charges approved in chat.

Cancelling an accepted task because you lack the required skills, tools, or licences is a Terms of Service violation. Repeated violations may result in removal from the category or from the platform.

Clients should communicate all requirements clearly during booking and via the in-app chat. If the task scope changes materially after booking, this must be agreed and documented in the chat thread before additional work begins.

If a Tasker and Client disagree about whether work was within scope, both parties should document their positions in the Holler chat and then escalate to support@hollerservices.com.

Taskers must not perform work they believe creates a safety risk. If unsafe conditions exist on arrival, the Tasker should document via photo/chat, notify the Client in-app, and contact support if needed. The Tasker may decline to proceed.